I thought one part of Cameron’s speech did hit home (and it wasn’t quoted as part of Nick Robinson’s package on the BBC’s 10 O’Clock News). He read out a letter from a constituent whose wife had died from MRSA complications. The man claimed that her treatment "was like something out of a 17th century asylum not a 21st century £90 billion health service." Cameron sent the letter to Alan Johnson, as Health Secretary, and received the following reply:
"A complaints procedure has been established for the NHS to resolve concerns … Each hospital and Primary Care Trust has a Patient Advice and Liaison Service to support people who wish to make a complaint … There is also an Independent Complaints Advocacy Service … If, when Mr Woods has received a response, he remains dissatisfied, it is open to him to approach the Healthcare Commission and seek an independent review of his complaint and local organisation's response … Once the Health Care Commission has investigated the case he can approach the Health Service Ombudsman if he remains dissatisfied.”Cameron followed up reading out the letter with the zinger: "four ways to make a complaint but not one way for my constituent's wife to die with dignity."